Communication in the Workplace – How To Develop Effective Skills

Speak to any change management expert and they will tell you that one of the most important skills that anyone needs to develop for the workplace is the ability to communicate effectively. Whether you have been to a meeting only to come out with little clue as to what is going on or given a task without any indication of the direction you need to take with it, unfortunately you are not alone. Communication issues are rather common, and statistics indicate that a staggering 57% of employees admit to not have been given clear instructions with a task whilst 69% of managers are uncomfortable communicating with their employees. With these figures in mind it is very clear that communication in the workplace is a skill than many individuals could do with developing. Here, we look into how you could develop more effective communication skills at work.

Workplace communication

Communication that takes place within the workplace is just one of the signs of a culture that is classed as high performance. The exchange of ideas and information, however it is done, within a company is referred to as workplace communication. This might be in the form of emails, internal memos, meetings – both one-to-one and larger groups- and telephone calls. To be effective communication requires the information to be sent and received accurately. In order to be successful communication must be done effectively. It should also be an important work goal for any business who wants to ensure that they are doing everything that they can to meet their targets and deadlines.

How to be more effective

You might think that communication is a simple skill but there are always ways that you can improve the tools that you use in your role, and the same can be said for communication. Here are just some of the things that you need to make sure you are doing:

  • Tools – ensure that you are using the right communication tools for your company, they can make a huge business and allow you to provide a seamless experience for everyone.
  • Two-way communication – communication should be two-way so encourage your employees to express their opinions and ask questions.
  • Praise – when someone is doing something right, let them know.
  • Feedback – give specific feedback, let someone know what is going well and what could be improved.
  • Check in – arrange a quick check in with a very short agenda, this can have significant advantages.
  • Team building – a great way to improve communication is to arrange a team building day for all your employees in order to get them really talking.
  • Check your processes – you may think that you are doing everything you can to communicate but there may be something that you are missing; so check your communication processes and ensure there are no gaps.

You may also find that a good idea for honing your communication skills is to attend change management courses. It is amazing how many useful tips you can pick up or remember by refreshing your skills.


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