Boost Business Reputation and Sales in Estonia by Using the Right VoIP Systems
Estonia, a province of Europe, is a dynamic and SME-friendly market place. Whether it’s IT or e-commerce, the country has a vast customer base and resources to let your business flourish. With a rise of 24.5% in customer expenditure, Estonia seems like a promising market place for all sorts of businesses. However, one has to have an impressive reputation for fetching customer attention.
Proper and diligent use of VoIP phone number can help you earn this.
Though there are a number of ways available to improve your company reputation, nothing is as result-oriented and affordable as Estonia virtual phone number is. You can get any number with local 372 codes at an affordable price. It will be ready to work within a few minutes, and it will help you professionally handle your customers’ queries.
Let’s dive a little deeper.
Estonian customers usually don’t buy Estonian Service
A report by Euromonitor International says that customers in Estonian usually don’t purchase local service. Yes, that’s right. They want things with an international label. In that case, if you are a worldwide marketplace, then Estonia has a lot to offer you. However, you need to have a clear brand image to compel the customer chooses you over others.
By the use of toll-free online phone number, you can easily set up a local call center for your international business in Estonia. Doing so is pocket-friendly, customer-centric, and result-oriented. Toll-free numbers are unique three-digit numbers with codes such as 800, 888, 844, and so on. They work in two ways. First, they let the customers believe that you are an international market player as there is no local code attached to the number.
Secondly, they don’t expect any calling charges burden on your customers. Calling on these numbers will be all free for your customers. Those ways they feel that you value them more than anything else. It creates a positive and persuasive brand image of your business in your customers’ mind and heart.
Your customer satisfaction has a direct influence on your brand image
A happy customer is more precious than a solitaire as it will stay loyal to you and even do mouth publicity for you without even asking for a single penny. That is why businesses always put much stress on customer satisfaction. Now, there is a number of ways to achieve commendable customer satisfaction, such as excellent product quality, time-bound services, and great discounts and deals.
Out of all these, the best and the easiest one is to be available to hear their concerns and resolve their issues at first. Estonia Virtual phone number comes with a whole suite of features that helps you earn that easily. There is a call transferring facility. That means the calls will be transferred to the next available agent in case one line is busy. This way, your customers have to wait to get answered for less time.
We have auto-answers, music-on-hold, customized welcome message, and call queuing facilities as well. All these features work as hands in gloves to possess excellent customer satisfaction.
Are the customers aware of your presence?
Your brand image and sales directly depend on whether you are aware of your presence and excellence or not. You will be able to build a brand image only if your customer knows even a little about you. There are lots of market players like you. How will you ensure that your customers are aware of your presence? VoIP phone number is again a great tool in this sector.
Making local and international calls from an online phone number is way less than those of traditional PSTN phone system. You can call your potential customers to let them know about your services/products.
It is a great way to inform your existing customers about your offers and deals.
Not only this, VoIP comes with text and email sending facilities as well. You can send promotional offers, event details, and even ask for customer feedback over an SMS or email. All these things play an important part in brand building and boosting your sales.
Are you able to deliver your services on an urgent basis?
As per the Statics Research Department, in Estonia, 31% of customers will choose you only if you can serve them on an urgent basis. If you do so, you will have a clear brand image and high sales figures.
When you have Estonia virtual phone numbers, you can handle your customer queries from anywhere and at any time. It can even work from a remote location. So, when your customers call you to inquire about your availability even in the wee hours, you are there for them.
Your business reputation has a direct impact on your sales and market position. And your customers are the most crucial deciding factors in your brand image building. So, treat them wisely with the use of a VoIP and improve your brand image and sales figures.