Outcome-based marketing is a data-driven approach that empirically measures a marketing campaign’s progress and outcome. With the help of outcome-based marketing, marketers can reduce spending on underperforming channels while creating other revenue streams.
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The Move to Outcome-Based Marketing
Outcome-based marketing seeks to improve business success by analyzing customer behaviors and factors influencing such behaviors.
In every business, results are not the measure of success. As pointed out by most marketers, results are not the same as outcomes. Results differ from outcomes in that they are short-term, while outcomes are long-term, broader, and point to a more vital future.
To pursue a goal in outcome-based terms refer to defining an end-term state while solving the factors that help achieve the end state while not getting any challenges along the way.
The outcome-based approach helps increase the customer’s lifetime value while lowering ad costs. It also outperforms media planning on a return on ad spend (ROAS) by more than 40%, according to MMA Global research.
Putting the Outcomes Into Action
Adopting and implementing the outcome-based strategy involves resetting the basic tools of modern digital marketing.
Here are the key steps to follow when switching your business to an outcome-based approach.
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Dive Deep Into the Business Goals
The outcome-based results involve a shift in what stakeholders think about marketing effectiveness. The team members may need to move past the clicks and product line impressions in a holistic viewpoint.
The outcome-based marketing process also involves re-examining how the budget, campaign, and target audience are aligned to achieve the business goals. To roll up to larger objectives, you need to ask answer questions like:
- What is your target audience?
- What are KPIs for each channel?
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Use Predictive Analysis
Predictive analysis can help determine the best media strategy to use. Having many likes and followers on social media is very easy, but it can be very challenging to turn them into potential customers can be challenging.
Businesses have information about customers and the behaviors that they can use in media campaigns for targeting. Therefore, you should create ‘’lookalike’’ audience segments based on the customer standard behaviors replicating those conditions.
Predictive analysis can help customers caught in awareness to move smoothly in their conversion journey.
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Optimize the Invested Channels
What are the purpose and values of the active channels? If you know the customer values, it’ll help determine the multichannel decisions.
For example, paid search is conversion driven, which is valuable at the latter stages of the purchase journey, where the prospect is doing a specific search and looks for a specific answer. On the other hand, a paid social ad may not help drive a direct conversion but may help you know what drives the customers toward a conversion.
Final Verdict
When you effectively execute outcome-based marketing, you’ll be in a position to build long-term partnerships with customers. The outcome-based marketing also empowers the best view of organizational marketing. You can set the agenda on user experience, media spending, target audience, and many more.
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The concept of outcome-based marketing emphasizes aligning marketing efforts with specific goals and desired outcomes, whether it’s increasing sales, improving customer satisfaction, or driving brand loyalty.
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